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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bethany Dykstra

August 28, 2026

5  out of  5
rating by Bethany Dykstra
"We have been State Farm customers at Severn Thomas’ office since we moved to town over a decade ago. We have since moved to another location, but retain Severn’s office due to the excellent service we have always received.
Yesterday specifically I called at the end of the day to understand our insurance rates. Conan explained the changes, the reasons, and went over each modification that I asked about. He also assured me that our policy had not been modified.
We will continue to work with Severn’s agents. They are an example of how important it is to have a local, knowledgeable team for customer satisfaction and retention."
We responded:
"Thank you, Bethany, for sharing your experience with Severn Thomas' office. It's wonderful to hear that Conan was able to provide clear explanations and address all your questions about your insurance rates. Your continued support since 2016 means a lot to us, and we're committed to maintaining the high level of service that keeps you and your husband satisfied. Having a knowledgeable local team is indeed crucial for ensuring customer satisfaction, and we're glad to be your choice for insurance needs."
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Richard Raleigh

August 22, 2026

5  out of  5
rating by Richard Raleigh
"Severn's agency is always quick to respond to my needs and looks for the best possible options and terms. I have recently switched all of my policies to State Farm and found both Severn and Sheri to be very helpful and efficient."
We responded:
"Thanks for the review, Richard. We appreciate your business! :-)"
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Yay Trebor

August 12, 2026

5  out of  5
rating by Yay Trebor
"Severn Thomas State Farm in Philomath Oregon has always been very helpful to me no matter which kind of insurance I needed it is always the best deal and they are always very quick and efficient with any claims.Sheri as always very helpful and prompt and gets back to me with any quotes I need right away. She is very nice and has great customer service.
Also I always get the best prices compared to all the other companies.
I have referred friends to them and they have been very happy with the service. Also when I leave a message they always get back to me right away to answer any questions I may have about any auto home or other insurance needs.
I always recommend them highly
Thanks
Jay W."
We responded:
"Thank you so much for taking the time to share your experience with our agency and for your very kind review! It is always our pleasure to be able to assist you with any of your insurance questions or needs and we look forward to doing so for many years to come. We strive to go the extra mile to provide you with friendly, professional and thorough customer care, Jay! We truly appreciate this great feedback and for your recommending our services to others. It is the highest compliment to can receive! Thank you!"
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Ross Holloway

July 21, 2026

5  out of  5
rating by Ross Holloway
"The staff responded quickly and professionally to take care of my request."
We responded:
"Thank you, Ross, for sharing your positive experience. It's wonderful to hear that our team was able to respond quickly and professionally to your request. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Zachary Bolte

July 13, 2026

5  out of  5
rating by Zachary Bolte
"Fast, easy, kind, knowledgeable, great experience!"
We responded:
"Thank you, Zachary, for sharing your experience! It's wonderful to hear that you found the process fast and easy, and that our team's knowledge and kindness made a positive impact. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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PAUL SCHEERER

July 10, 2026

5  out of  5
rating by PAUL SCHEERER
"Sheri has been very helpful providing information and services. She replies quickly to emails."
We responded:
"Thank you, Paul, for sharing your positive experience with Sheri. It's wonderful to hear that she has been helpful and responsive to your needs. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Vfilip2011

June 30, 2026

5  out of  5
rating by Vfilip2011
"Great and fast assistance. Abigail was great! Would recommend."
We responded:
"Thank you for sharing your positive experience! It's wonderful to hear that Abigail provided you with great and fast assistance. Your recommendation means a lot to us, and we're glad to have met your expectations. If there's anything else we can do for you, feel free to let us know."
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Craig McDaniel

June 11, 2026

5  out of  5
rating by Craig McDaniel
"We've always had good experiences with the State Farm, Philomath, team. They're always helpful, friendly and there to answer questions when we have them. They also offer competitive rates for both homeowner and car insurance."
We responded:
"Thank you, Craig, for sharing your positive experience with our Philomath team. It's wonderful to hear that our team's helpfulness and friendliness have made a difference for you. We're glad to know that our competitive rates meet your needs for both homeowner and car insurance. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Anton

May 5, 2026

5  out of  5
rating by Anton
"Sheri was super helpful recently when I needed to add a policy to my account. I texted the office number, Sheri got back to me promptly and was able to answer my questions. As soon as I needed to get the policy set up Sheri had a very quick turn around time and was able to get me everything I needed right away. Great service!"
We responded:
"Thank you, Anton, for sharing your experience. It's wonderful to hear that Sheri was able to assist you promptly and efficiently with adding a policy to your account. Providing great service is our priority, and your feedback is truly appreciated. If there's anything else you need, feel free to reach out."
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Alan Settles

April 30, 2026

5  out of  5
rating by Alan Settles
"Sherri in Severn’s office is awesome. She has helped me work through some complicated situations with my mortgage company and handles it with a smile, making my life a lot easier! Thank you Sherri and Severn!"
We responded:
"Thanks for taking the time to let us know how we are doing, Alan. It's been a pleasure doing business with you over these past five years and I hope to continue as you local Agent for the foreseeable future. We're here for you!"
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Nicholas Brown

April 28, 2026

5  out of  5
rating by Nicholas Brown
"Severn and his team are incredible. Great all around service. Professional, down to earth, easy to work with, and reliable. Highly recommend."
We responded:
"Thank you, Nicholas, for sharing your positive experience. It's wonderful to hear that you found our service professional and easy to work with. Your recommendation means a lot to us, and we're glad to have been able to assist you. We look forward to continuing to meet your insurance needs."
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Kristen Seamen

April 20, 2026

5  out of  5
rating by Kristen Seamen
"Very fast and efficient, I emailed him and got an email back and everything that I asked for and got it very efficiently thank you"
We responded:
"Thank you, Kristen, for sharing your experience. It's great to hear that the service was fast and efficient, and that you received everything you needed promptly. Your feedback is appreciated and helps us continue to provide excellent service."
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Paul Christensen

April 14, 2026

5  out of  5
rating by Paul Christensen
"Abigail was great! So friendly and easy to work with. She got my insurance changed super fast."
We responded:
"Thank you, Paul, for sharing your experience with Abigail. It's wonderful to hear that she provided friendly and efficient service while assisting with your insurance changes. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
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Donica Doty

February 20, 2026

5  out of  5
rating by Donica Doty
"Abigail was absolutely awesome to work with! She has returned all of my calls and answered my questions. Severn (agent) even returned my call/email on a holiday and pushed our coverages through. They offered the best prices out of four different companies. Would highly recommend!!"
We responded:
"Thank you, Donica, for sharing your experience with us. It's wonderful to hear that Abigail and Severn were able to assist you effectively and that you found our pricing competitive. Your recommendation means a lot, and we're glad to have met your expectations. If you have any more questions or need further assistance, feel free to reach out."
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zane gosda

February 3, 2026

5  out of  5
rating by zane gosda
"Severn and all of the staff in the office are always a pleasure to work with. I'm comfortable and confident they will make sure my insurance needs are met and I have peace of mind knowing that they will continue to be there in the unfortunate circumstances that insurance is needed when life throws me a curveball."
We responded:
"Thank you, Zane, for sharing your experience with us. It's wonderful to hear that you feel comfortable and confident with our team. We're committed to ensuring your insurance needs are met and providing peace of mind. Your trust in us, especially during life's unexpected moments, means a lot."
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Sara Angel

January 28, 2026

5  out of  5
rating by Sara Angel
"Severn and his team are very understanding and helpful. They went above and beyond to navigate flood insurance with FEMA and have been very helpful and competitive with my car insurance."
We responded:
"Thank you, Sara, for sharing your experience. It's wonderful to hear that Severn and the team were able to assist you with your FEMA related flood insurance needs and provide competitive car insurance options. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service."
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Shelly Brown

January 23, 2026

5  out of  5
rating by Shelly Brown
"Abigail was very helpful explaining our coverage and getting us our discounts to beat our current price we were paying. She has helped answer questions along the way and was overall great to work with."
We responded:
"Thank you, Shelly, for sharing your experience. It's wonderful to hear that Abigail was able to assist you effectively with your coverage and discounts. We're glad she could answer your questions and provide great service. Your feedback is greatly appreciated."
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M R

January 1, 2026

5  out of  5
rating by M R
"Great guy, really trustworthy. Severn and his team are always really professional and fast to answer when I have a question. Would highly recommend!"
We responded:
"Thank you for your kind words and recommendation. It's wonderful to hear that you find our team professional and responsive. We're committed to providing trustworthy service and are glad to know that we've met your expectations. Your feedback is greatly appreciated."
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George Graham

December 30, 2025

5  out of  5
rating by George Graham
"Sheri was great. I called on Christmas Eve and she had everything sorted and sent to me within 15 min. She was helpful and efficient. I appreciate Severn and his team."
We responded:
"Thank you, George, for sharing your experience. It's wonderful to hear that Sheri was able to assist you so promptly, especially on Christmas Eve. We strive to provide efficient and helpful service, and your feedback is greatly appreciated. We're glad to have met your expectations and look forward to continuing to serve you."
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Vijay Raghavan

December 4, 2025

5  out of  5
rating by Vijay Raghavan
"Fantastic service."
We responded:
"Thank you, Vijay, for sharing your positive experience. It's wonderful to know that you found our service fantastic. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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Sierra Starr

November 26, 2025

5  out of  5
rating by Sierra Starr
"Sheri was extremely helpful and efficient, made the process a breeze! I would recommend her to anyone!"
We responded:
"Thank you, Sierra, for sharing your positive experience with Sheri. It's wonderful to hear that she made the process easy and efficient for you. Your recommendation means a lot to us, and we're glad to have been able to assist you with your insurance needs."
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Carl Meibergen

November 17, 2025

5  out of  5
rating by Carl Meibergen
"I have been with Severn Thomas ever since I moved to Oregon. He and his staff provide excellent service and are quick to respond to any question I have.
Most recently I had the pleasure of working with Sherri Swain after I purchased a new car. She quickly handled the transfer of policies from my old car to the new one and sent me all of the documents I needed to complete the transaction."
We responded:
"Carl, thank you so much for taking the time to review my agency...we really appreciate it! My team and I are delighted to have you on board and looking forward to a great professional relationship."
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Logan Reed

September 16, 2025

5  out of  5
rating by Logan Reed
"Great experience working with them. Very helpful and knowledgeable!"
We responded:
"Thank you for sharing your positive experience with Isaiah. It's wonderful to hear that he was able to assist you in finding a lower rate and provide the support you needed during your switch. We appreciate your feedback and are glad to have you with us. If there's anything else we can do for you, please let us know."
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Brandon

August 29, 2025

5  out of  5
rating by Brandon
"I've really enjoyed working with Severn's team over the years. I don't reach out to them often but when I do, I'm generally taken care of in a timely manner. Recently, I had to correct an issue with my coverage and Sheri really came through. She helped me fix an issue where coverage was almost lost. This might not have seemed like much for her but it was a very big deal for me. Thank you Sheri for the quick service and excellent follow up!!"
We responded:
"Thank you, Brandon, for sharing your experience with us. It's wonderful to hear that Sheri was able to assist you effectively and that you felt well taken care of. We appreciate your trust in our team over the years and are glad we could help resolve your coverage issue promptly. Your feedback means a lot to us, and we're here whenever you need assistance."
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Erika Riggins

August 29, 2025

5  out of  5
rating by Erika Riggins
"Sheri and Severn were both extremely helpful! Highly recommend this office!"
We responded:
"Thank you, Erika, for sharing your positive experience with us! It's wonderful to hear that Sheri and Severn were able to assist you effectively. Your recommendation means a lot, and we're glad to have met your expectations. If there's anything else we can do for you, please let us know."